Les objectifs de la formation à la communication professionnelle

Résumé (en anglais)

In the introduction to this article, once we have briefly presented the characteristics of professional communication, we analyze the differences and similarities between the public to be trained, students attending initial training and corporate professionals: if the overall goal of training is the same, the specific objectives in the medium term and the ways to achieve them are different, given the difference of experience and mastery of skills in mother tongue. In teaching professional communication skills in French, there is a complex articulation between work situations and language teaching, in our case, to non-francophone professionals maintaining working relationships with French counterparts. In what follows, first we establish the relationship between finalities (institutional, personal and educational), goals (professional, functional and linguistic) and the diversity of evaluation of this training. We then analyze the new paradigm of training in terms of effects, not only in terms of investments and results, and thus, we emphasize the need to pay more attention to subjective factors in learning and in practicing professional communication, as compared to the profitability in the short term envisaged by very limited functional goals that promote stereotyped and fragmentary knowledge of the target language and culture. Finally, we place the acquisition of professional communication skills among declarative, procedural and strategic knowledge that involves all the communication parameters according to their components: linguistic, discursive, referential, socio cultural, which implies a sequencing of different types of knowledge. Our conclusion emphasizes the need for a transdisciplinary approach to professional communication training in French and on dialogue with all actors involved in these activities through a learning agreement which decides the complexity of these relationships and becomes the guarantee for success.